Multifunction printer (MFP)

Also called a copier or MFD

• MeansOne machine that prints, copies and scans.
• LikeA toaster, kettle and grill in one box.
• AskWhich functions will we use weekly?

A3 and A4

Paper sizes

• MeansA3 is double the size of a normal A4 page.
• LikeA ute versus a hatchback.
• AskHow often do we print big pages?

GDS also leases A3 multifunction printers.

Pages per minute (ppm)

Print speed

• MeansHow many pages the machine prints in one minute.
• LikeMore checkout lanes at the shops.
• AskDo lots of people print at once?

Duty cycle

Maximum monthly pages

• MeansThe most pages the machine can handle in a month.
• LikeThe red line on a rev counter.
• AskWhat is the recommended monthly volume?

Monthly print volume

Your usage

• MeansHow many pages you print each month.
• LikeThe usage figure on a power bill.
• AskCan you read our current counter?

Mono and colour pages

Mono means black and white

• MeansColour pages cost several times more than mono.
• LikeA toll charged in full for a short trip.
• AskWhen does a page count as colour?

Printer lease

Also called an operating lease

• MeansYou pay monthly to use a machine you do not own.
• LikeLeasing a work car.
• AskWhat are my options when it ends?

Finance lease

Like paying it off

• MeansYou pay the machine off, often with a final payment.
• LikeA car loan with a balloon payment.
• AskWho owns it at the end?

Rental agreement

Often used to mean a lease

• MeansYou rent the machine and hand it back at the end.
• LikeRenting a house, not buying it.
• AskIs this a rental or a finance lease?

Lease term

Contract length

• MeansHow long you are locked in, usually 3 to 5 years.
• LikeA 24 month phone plan.
• AskWhat does it cost to leave early?

GDS offers 3, 4 or 5 year lease plans.

Master lease agreement

The finance contract

• MeansThe contract with the finance company, not the seller.
• LikeA home loan, separate from the builder.
• AskWho is the finance company?

Service level agreement (SLA)

The service contract

• MeansCovers toner, parts, repairs and repair speed.
• LikeA new car's service plan.
• AskWhat does the SLA leave out?

GDS plans cover breakdown servicing.

Cost per page (CPP)

Also called click charge

• MeansA small charge for every page you print.
• LikePaying per kilometre on a fleet car.
• AskWhat does the page rate include?

Minimum volume

Also called base volume

• MeansPages you pay for every month, used or not.
• LikeA gym membership.
• AskIs the minimum based on real usage?

Excess page charge

Also called overage

• MeansA charge for pages over your allowance.
• LikeExcess data on a phone plan.
• AskWhat is the excess rate?

Meter reading

The page count

• MeansThe machine's page counter, used to bill you.
• LikeThe water meter at your house.
• AskCan I see every reading?

Annual escalation

Also called a CPI increase

• MeansA yearly price rise written into the contract.
• LikeRent going up each year.
• AskIs the yearly rise capped?

Consumables and toner yield

Toner and drums

• MeansParts that get used up, and how long they last.
• LikeA car's official fuel figure.
• AskAre toner and drums included?

GDS plans include toner and drum.

Managed print services (MPS)

Print management

• MeansA provider looks after all your printers for you.
• LikeManaged IT, but for printers.
• AskWhich devices are covered?

GDS also runs managed print for offices.

Print fleet

Every device you use

• MeansAll the printers and copiers your business uses.
• LikeA company's fleet of cars.
• AskHow many devices do we have?

Response time

Not the same as fix time

• MeansHow fast a technician must respond to a fault.
• LikeThe ambulance arriving, not leaving hospital.
• AskIs that response time or fix time?

Uptime

Also called availability

• MeansHow much of the time the machine works.
• LikeA train line's on time record.
• AskWhat if it keeps breaking down?

Remote support

Device monitoring

• MeansThe supplier checks and fixes the machine online.
• LikeA monitored home alarm.
• AskWhat data does the machine send?

GDS plans include remote support.

Secure print release

Follow me printing

• MeansPages only print when you tap a card or PIN.
• LikeShowing ID to collect a parcel.
• AskDoes it need extra licences?

Automatic renewal

Also called an evergreen clause

• MeansThe contract rolls on if you miss the notice date.
• LikeA streaming subscription.
• AskHow much notice do I give?

Notice period

The window before the end

• MeansHow early you must say you are leaving.
• LikeGiving notice on a rental.
• AskCan you remind us before it opens?

Payout figure

Settlement amount

• MeansWhat it costs to end the lease early.
• LikePaying out a car loan early.
• AskCan I have it in writing?

Stuck in a contract? Here are your options for switching early.

Residual

Balloon payment

• MeansA lump sum to keep the machine at the end.
• LikeA car loan balloon payment.
• AskIs there a residual?

Upgrade or roll over

Swapping machines mid term

• MeansYour old balance can be added to a new contract.
• LikeTrading in a phone early.
• AskHow much old balance is in the new price?

GDS plans include free upgrades or downgrades.

Fair wear and tear

Return condition

• MeansRules on the state the machine must be returned in.
• LikeThe bond inspection when you move out.
• AskWho pays for collection?